Communication is the exchange of ideas and information by talk, gestures, or writing. It is an active process present in all meaningful relationships. Communication is not only talking but also listening, looking, and feeling. Though individuals have different communication styles, spiritually mature believers are to seek continually to improve their communication with other people and with God.
Speech is powerful. The spoken word can either encourage or discourage. Scripture teaches believers to control the tongue (James 3:1-12) and speak only words of kindness (Eph. 4:29, 32). The Book of Proverbs discusses the importance of listening with understanding to others who speak (Prov. 11:12; 18:2; 18:13 & 29:20).
Words alone cannot fully express meaning. Body language, facial expressions, tone of voice, and other means of nonverbal communication are essentials for effectiveness. Those who study communication patterns have concluded that two-thirds of the intent of a message is communicated non-verbally, while only one-third of the message is communicated through words.
“2/3s OF THE INTENT OF A MESSAGE IS COMMUNICATED NON-VERBALLY, WHILE
1/3 OF THE MESSAGE IS COMMUNICATED THROUGH WORDS”
Obviously, communication is more than conveying information. Women especially use communication to express feelings more than facts, to establish rapport more than to give a report.
Paul underscores the significance of communication and gives advice about verbal behaviour (Eph. 4:25-32). Christians are to:
- speak the truth in love (v.15, 25),
- control angry words (v. 26),
- speak words of encouragement and healing (v. 29),
- avoid unkind and bitter speech (v. 29),
- speak words of forgiveness (v. 32).
Mature believers realise that clear, loving communication is important in conveying the message of salvation effectively.